Technical Support Engineer - GemFire/SQLFire Job (Tokyo, JP, Japan)

Posting Title: Technical Support Engineer - GemFire/SQLFireAbout Us: SpringSource, a division of VMware, Inc., (NYSE: VMW), is the leader in Java application infrastructure and management. SpringSource provides a complete suite of software products that accelerate the entire build, run, manage enterprise Java application lifecycle. We employ the open source leaders who created and continue to drive innovation for Spring, the de facto standard programming model for enterprise Java applications, as well as the Java and Web thought leaders within the Apache Tomcat, Apache HTTP Server, Hyperic, Groovy and Grails open source communities. Nearly half of the Global 2000, including many of the world’s leading retail, financial services, manufacturing, healthcare, technology and public sector clients are SpringSource customers.Grow and thrive with the SpringSource team and work alongside the industry’s brightest minds in an environment where work is fun, excellence is rewarded, and everyone on the team matters. Learn more at www.springsource.com/careers.Why work for our Division: The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the “best of the best” supporting business-critical applications in a virtual infrastructure.Why work with our group: Engineers support over 250,000 companies running VMware in over 100 different countries. They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. They resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizes system administration, networking, and storage skills.Job Description Job Summary:As a member of the Technical Support team you will be responsible for providing an extraordinary level of service to VMware customers. You will use your knowledge and expertise to help customers solve problems in the installation and ongoing use of GemFire software products. In addition, you will provide assistance to customers in optimizing their applications for efficient use of GemFire products. This could include: diagnose performance, scalability, networking and disk/memory utilization problems, assist customers in debugging applications they develop, and write sample code to demonstrate use of GemFire interfaces using Java, C++, and C#.Responsibilities:Interact directly with GemFire customers to resolve complex technical issues. Debug deployment issues and problems in using GemFire products, reproduce the issues and help resolve the problems in cooperation with the development team. Maintain a record of problems and issues for feedback to marketing, sales and engineering. Work with Technical Support Management to develop and improve procedures, databases, forms, and reports necessary to efficiently serve the GemFire prospects and customers. Work closely with members on the engineering team to resolve customer issues. Keep accurate records of time and work performed. Help new Technical Support personnel develop the skills necessary to effectively support GemFire products.Location: Tokyo, JapanIs this a remote or multiple location position? NoRequisition Number: 30679BR

This position, Technical Support Engineer - GemFire/SQLFire Job (Tokyo, JP, Japan), was posted on February 22, 2012. The job is located in Tokyo. Since this job has been published, it has been viewed 23 times.